For the record ,this is a safe haven especially Arthur Brown, A hero that made it happen ,with professionalism and timely manner! This Gentleman,calm,cool and collected got my mother to UNM Hospital, downtown just intime for an appointment with a surgeon that was extremely important, she wasn't on his work schedule but made some adjustments and made it happen ! He is an asset to this facility! I just can't thank him enough!
This place is terrible. My FIL was there for several weeks during the pandemic, and they used covid as an excuse to deny access to him. They took away his cell phone and then refused to answer the office phone or the door for days. We had to call the police for a wellness check and the staff even hassled the cops-they tried to prevent the police from entering the building to check on FIL. It was truly insane and I wouldn’t send anyone there ever!
Loved ones are only seen as numbers and dollars to this facility. Administrators here only care about making sure they are getting paid versus ensuring that our loved one's care is properly met. My father was here for 3 weeks, and I guarantee only one nurse (Paulette) cared for my father. Tanya Walters runs the facility with a pompous attitude while doing a horrible job at making sure the patients' needs are met. Staff members will continuously point fingers at one another and never try to make the patient feel comfortable. ... read more
Rio Vista became my second home, while I was convalescing. The therapy department is one of a kind and phenomenal. I wouldn't have gotten to where I am; on the road to complete recovery, without their care and support. Many of the people at The Suites Rio Vista became family.
Disappointed that there wasn’t enough staff to tend to the patients. My grandmother had a short stay and the staff was rude at times and non responsive to the call buttons which is alarming considering there’s a chance a patient has fallen and the response time can be up to forty minutes long!! Unacceptable as far as I’m concerned. The stay was okay but it’s sad to see the staff not tending to the patients that need help! Mostly elderly so they need help doing basic task. It was clear that there was not enough staff to take ... read more
